Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Shipping & Delivery

  • Domestic shipping can take up to 6 business days.

    Currently we only ship to mainland UK.

    Due to global supply chain challenges, shipping times could be longer than usual.

  • All our direct orders ship free with no minimum spend, no promo code needed. Free shipping applies automatically at checkout.

    Here are the full details of our Shipping Policy.

  • Yes, we offer free shipping for domestic orders.

  • No, we currently only ship to mainland UK.

  • A full list of our shipping areas can be found here.

    If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Returns & Refunds

  • Yes, we offer full and partial refunds.

    Please enquire for more information about our Refund policy.

  • A refund request can be submitted within 14 days of the day you receive your goods.

  • In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

    In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

    In the case when a product has been damaged, and the damage is not covered by your guarantee, you are not eligible for a refund.

    Please check our Terms of Service to see if you're eligible for a refund.

  • When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

  • When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Guarantee

  • All our products are subject to quality control.

    Because wildflowers are living, natural products, our guarantee covers more than manufacturing quality. We guarantee your Meadow in a Bag will arrive true to specification.

    We also guarantee successful establishment, provided you follow the preparation, planting and aftercare steps supplied with your order. If your wildflowers fail to establish despite following those steps, please notify us within 1 month of noticing the problem and we'll put it right.

    The guarantee does not cover losses caused by factors outside the supplied growing steps, for example drought, water-logging, incorrect ground preparation, pests, or neglect.

  • We do not offer extended guarantee.

    Please get in touch for more information.

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.